Shipping & Returns

Our goods come with warranties that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund due to major failure, and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have any of the goods repaired or replaced if the goods fail to be fulfilling the indicated specifications, and the failure does not amount to major failure.

Each Travel Buddy includes a 12 month warranty.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.


We can ship to virtually any address in the world. Please also note that the shipping rates for items we sell are weight-based. The weight of any such item can be found on its detail page.

Shipping within Australia


Shipping outside Australia

Please contact us directly on +61 (03) 5441 3388 or to obtain a shipping quote for addresses outside of Australia (please provide contact and delivery details including post/zip codes and mobile number).